How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by manigandham on Friday September 04, 2015 @02:02PM (#10171955)

I havent really seen that many instances where this happens.

If you're paying, you also get support - in fact this is a very common structure for open source products where you pay for a service contract. In this case you're paying for them to do it and have the ability to make updates, but since you're paying them to do, they end up doing it.

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Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by jordigh on Friday September 04, 2015 @02:17PM (#10172018)

The situation of interest is when they are no longer interested in doing it or change the terms of the contract under you... which is what is happening right now with Jetbrains. Wouldn't you like to have a way out when they do that?

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Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by manigandham on Saturday September 05, 2015 @01:56AM (#10174082)

I dont see the big issue with Jetbrains: the product is still available, still works, is still supported and pretty much costs the same. It's just a pricing model difference. And you can still develop without it so it's not a critical tool.

And if it's really such a problem... then stop using it? I dont know what else to say. What exactly is at risk here?

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