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Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by aantix on Friday September 04, 2015 @11:37AM (#10171122)
So your license price jumps from $89 to $120/yr and now you're no longer a customer? Do you not think their tools probably make up for that $120/yr in terms of your productivity?

If you struggle with Netbeans or Eclipse for an hour or two with something IntelliJ does easily, you've already paid for your license.

I don't understand arguing about peanuts; pay it the trivial increase and get on with the show of making real money. No wonder why so many startups fail.

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by pixard on Friday September 04, 2015 @12:01PM (#10171268)
I think (for me anyway) the problem isn't the price at all. It's the fact that if you let your subscription lapse you CANNOT use the product.

In my case (small business) we have months of very low activity. Now if I let my subscription lapse then I lose access to the software and it becomes more expensive since I wouldn't have the existing customer discount anymore (presumably).

I would easily pay double what I'm paying now _but_ on the existing scheme where I can upgrade when I want to, not when I'm forced to.

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by aantix on Friday September 04, 2015 @01:10PM (#10171675)
You need to use their tools. Jetbrains needs to pay the bills.

Your profit margins prohibit you from purchasing new licenses at $120/yr (it's a business expense, so it's even cheaper).

Your business model seems more suspect than anything to do with Jetbrains.

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by simoncion on Friday September 04, 2015 @02:43PM (#10172152)
pixard said:

> I would easily pay double what I'm paying now _but_ on the existing scheme where I can upgrade when I want to...

If he upgrades every other year, then JetBrains's revenue per year works out to be the exactly the same as in their subscription model. In the subscription model, if he has a down month around about the time when his JB subscription payment is due, he loses access to his tools. This could kill his business, which would -in turn- shut off the money faucet to JB.

> (it's a business expense, so it's even cheaper)

Does JetBrains have a business license that's cheaper than $120/year? If they don't, then $120/year is still $120/year, whether or not a business is spending the money.

> Your business model seems more suspect...

Do you run a business? Do you know anyone who does? There are good months and bad months; cash flow is almost never steady. Indeed, it is likely this very fact that is causing the JB people to switch to the subscription (AKA "Let's get a guaranteed revenue stream!") model of billing.

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by killface on Friday September 04, 2015 @12:59PM (#10171608)
so don't fucking use it. if it's literally not valuable enough to justify 100/yr, just let it go and use eclipse or notepad or something.
Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by simoncion on Friday September 04, 2015 @02:48PM (#10172167)
Pixard said:

> I think (for me anyway) the problem isn't the price at all. It's the fact that if you let your subscription lapse you CANNOT use the product.

(emphasis mine)

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by csomar on Saturday September 05, 2015 @05:49AM (#10174378)
So pay yearly and make sure at the annual accounting meeting to renew your Jetbrain subscriptions because they are the ultimate infrastructure for your company?
Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by simoncion on Saturday September 05, 2015 @07:02PM (#10176319)
My comment was tailored to address killface's dramatic lack of understanding [0] of pixard's statement. :)

[0] Indeed, he appears to have failed to read and/or comprehend the first two sentences in pixard's comment.

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by YoureWrong on Friday September 04, 2015 @12:08PM (#10171312)
I don't care about the difference between $89 and $120 in the cost of a tool.

I do care about the difference between license and have it to use indefinitely and continually having to pay to use the product.

Notice how your comparison isn't apples to apples, because the one price is in dollars and the other is in dollar years.

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by anjanb on Monday September 07, 2015 @11:59PM (#10184062)
I want to upgrade when I want to. I don't want to be forced to upgrade just to continue using the product! This is main grouse.