During my undergrad in the UK, all the doctors and members of the NHS that I interacted with were always kind, helpful and professional. Admittedly, they were sometime a bit brash because they had a lot of patients to see.

Of course, different people, different experiences :)

Patient Opinion has been looking at care experiences for a few years now and does it well: https://www.patientopinion.org.uk/

Who Cares is more focussed on clear and simple explanations of care systems that patients can quickly and easily understand.

Teaching hospitals tend to be excellent - but GPs are as a rule useless - failed specialists. My last one threw a mop at me because I was bleeding out on his surgery floor - don't remember the incident, but my mum was there. Oh, and the one who asked me if I was having homosexual intercourse, aged six.

You can change your GP at any time. You do not need to give a reason.

You might hear other surgeries say "We have a rota for when we take new patients. This is so the load is shared equally among practices in this building." Or "Were you registered with a practice in this building? We don't take patients from other practices in this building." They are not allowed to do that.

You have the right to change your GP at anytime. Please do so for your own health!