For someone many folks refer to as "a very smart man" it's obvious this is just damage control. It was probably prepared as soon as they found out NYT was going to run the piece.
180,000 employees. He'll only ever interact with a tiny portion of those people, and even then it's mostly going to be the sycophants and a few alpha-crony confidants. Shocking he has a radically different experience.
His company sued (and won) to prevent warehouse workers from collecting money for the time they stand in-line being frisked.
Not only do we shuffle them through our fascist security machine with little trust, or dignity. We also refuse to give them just a bit more, so that King Bezos can continue to drink their babies tears lest the sheen on his bald head dim just a bit.
I mean they're already near the bottom of the totem pole. Surely one more kick to the stomach shall barely be noticed.
Such empathy.
That's with 5,800+ reviews. Something doesn't add up.
I reviewed Amazon negatively, and of course it's no longer there.
I don't know if Glassdoor is doing like Yelp is alleged to be doing, but I've seen this with other companies as well, where the negative reviews get spiked.
Furthermore, one doesn't know the age of a review -- is this a current employee, a previous one who left last week or a review of a the job from 10 years ago? It's entirely possible that every problem addressed in a negative review has been since addressed. You just don't know.
You can always find one or two terrible anecdotes.