I just chatted Rackspace (the Sales Dept to see what they would say), they said to me that all new accounts will be in the VA-DC facility, and not in the Dallas facility.

They never seem to have these problems in the San Antonio HQ facility. I wonder what the problem is with this particular Dallas facility. What could be the difference between the Dallas and San Antonio facilities? San Antonio seems to run like a clock, and the Dallas center seems to be starting to look like the Corvair--unsafe at any speed.