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A comment on Jet.com Runs into Turbulence with Retailers. Parent comment

Re:Jet.com Runs into Turbulence with Retailers by tyingq on Friday August 07, 2015 @11:15AM (#10022900)
As a retailer myself, I wouldn't be thrilled with the model where the customer pays with their credit card on jet.com, then jet.com pays me with their own credit card and contact info. Not because I don't want the customer saving money, but because I am now not clear on who the customer actually is.

What happens if there are customer service issues, an out of stock situation, returns, refunds, chargebacks, etc? Is Jet.com prepared to deal with all of that in this middle-man setup?

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Re:Jet.com Runs into Turbulence with Retailers by stevesearer on Friday August 07, 2015 @12:40PM (#10023421)
There was a service a few years ago called NetPlenish which would basically find you the best deal on the cart of items you were looking for from various online retailers like walgreens.com, soap.com, walmart.com, etc...

I used it a few times, but it was confusing who I was supposed to get customer service from when there were problems with the order. You would pay NetPlenish, who would process the order because the item was listed in stock. But if the item was out of stock and your order was messed up, who do you call? Who refunds you? NetPlenish or Walgreens? or in this case Jet?

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Re:Jet.com Runs into Turbulence with Retailers by toomuchtodo on Friday August 07, 2015 @04:13PM (#10024717)
> I wouldn't be thrilled with the model where the customer pays with their credit card on jet.com, then jet.com pays me with their own credit card and contact info.

While not retail, this isn't uncommon. When I book a hotel through HotelTonight's app, the last 4 of their corporate mastercard shows up on the receipt I'm given by the front desk.

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Re:Jet.com Runs into Turbulence with Retailers by dsugarman on Friday August 07, 2015 @11:36AM (#10023055)
they don't pay you with their credit card, they use ACH like every other marketplace.
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Re:Jet.com Runs into Turbulence with Retailers by tyingq on Friday August 07, 2015 @12:13PM (#10023276)
"When a Jet customer buys items that aren’t in its inventory or available from partner merchants, a Jet employee buys the items from another website and has them shipped directly to the customer."

http://www.wsj.com/articles/frenzy-around-shopping-site-jet-...

Edit: The context is that the article at the top of this thread is showing one way they are sort of "faking" partners. The concierge model I'm referencing is another. Hopefully, it's a temporary thing, because it's messy.

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