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writebeard

Re:Ask HN: Lean methodologies and Brand frameworks? on Thursday September 18, 2014 @10:56AM (#8335525)
Something to consider: I don't know much about about Laura, but I anticipate my perspective on the subject to be slightly different from those two books in that I worked as an ACD/Copywriter on LeanUX and Agile Dev teams in a startup, and was in charge of maintaing the brand. (We noticed early that the brand was going to suffer using Lean if we weren't careful.)

That's where we developed my version of Lean Branding, so I assume it's a little more in the trenches and focuses more on the day-to-day building and curation side, and (total assumption) may be more actionable. I think they both approach it from more of a strategy perspective.

(These are assumptions based on observations, and I'm not saying either perspective has more value, just that they're likely going to be different.)

Re:Ask HN: Lean methodologies and Brand frameworks? on Thursday September 18, 2014 @10:45AM (#8335445)
Thanks for including me on this. Thanks Adrian for the kind words. I think Adrian and I are in broad agreement as well.

I've spoken to Gardner, he's a good guy. But he and I have some fundamental differences in opinion. Admittedly, some of it is semantics, but when you're talking about branding, I think semantics are critical.

-To me, a brand is the emotional associations a customer has with a product/organization. Branding is our attempt to influence the customer into that desired emotional state. Hence, not really a relationship. (Adrian's point about a brand not being a logo, etc., is critical and something many people don't understand.)

-I hesitate to call a brand a relationship, because that's not how a customer thinks, or ever will think. It's our job to build that emotional association. Also, ultimately, the customer gets to decide what the brand is (if we drop the ball).

-To your point that started this thread, traditional branding processes don't work for lean orgs. Take too much time, too much money, don't provide any strategy or flexibility when encountering change (!), contain too many rules, limit your teams' ability to creatively solve problems in real-time. Loved adrian's point about the golf course.

Happy to chat offline (or a hangout, or whatever) about this. Also, I'm working on a short summary of my interpretation of Lean Branding, will share when it's done.