willjr10

My company training also states that in situations where you are in possible danger, you should pay the bribe and then document and report it (with the company). For instance, you and a co-worker is in a car accident, you are fine, but your co-worker has a broken leg, you go with your co-worker to the hospital, upon arriving at the hospital you are told the doctor has gone home for the day, but for the right price, someone might be able to get him/her back. There is a "Safe Harbor" exception in these cases, however you must document and report.

I agree. I work for a company who is a top 100 globally customer of Azure. In case where we have needed support, depending on how severe we define the issue, we are contacted within minutes. Well within the defined contact times stated as when creating support tickets. In several other cases, Microsoft has brought in people from around the world to help workout various issues. However, I don't know if the response times and help offered would be the the same if we were a different scale organization.