tron27
I'd guess they don't get many resource intensive support queries from the < $10k a month customers (and at that level you probably don't get the A team support)
They do work but like anything it's about choosing the right tool (platform) for the job. We wouldn't run ads on LinkedIn and B2B SAAS companies shouldn't advertise on FB/Instagram.
Had done the normal initial phone interview (overview of experience etc), a take home code challenge (only took ~1hr) then I was asked to come in for a final interview that was to be a 15-20min presentation on project I'd worked on (that related to what I would be doing at the new role) then 15-20min of questions on that project and the technical challenges/solutions. All this sounded great until I got an email the day before informing me the presentation and follow up questions would be ~20 mins total and then there would be a 20 minute whiteboard session on data structures and algorithms.
I retracted my application asap!