torrinson

But the article suggests that software developers should understand what customers are saying and gives several suggestions on how to do that.

This is a pretty good article.

I am just not good at Customer Service. I have no problems helping nice people out and answering questions. I will go out of my way to help people, but the second someone starts to become mean and rude, I will be mean back.

This is not what a company wants. I might end up costing my company a customer because of this. Heck, I even argue with other customers if I see them being rude to the service staff at restaurants and stores I visit.

Her suggestions at the end of the article are pretty good. This will ensure other departments know what's going on.

Create a lottery where the only way to participate is to give up Facebook and join my social network.

Every once in a while (a few months, sometimes once every day, sometimes almost a whole year), there will be a random selection among those who participate and that person will win $1 million.

If you put the money in an index fund, you could potentially do this for a very long time.