throwaway55717

Due to an incarcerated family member, I had to deal with privately run prison telecom software, which was as awful and exploitative as you would expect, I could see where someone might feel guilty for working in this area. Evil business model.

But one of the worst things about the software was all the bugs. Silent failures so we couldn't tell what was happening, if it was a software problem or if our loved one was being prevented from communicating with us. The messaging and video call system failed us at some crucial moments and created a lot of emotional stress.

In fact I think this is part of the awful business model -- cut costs even if it hurts people.

Bad software can really make the lives of incarcerated people much worse. So if you were able to do a decent job on that software, whether it was prison telecom or internal tools for a prison contractor, you may have still had a more positive impact than you think, despite the broader business model being totally evil.