sylvainkalache
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Show HN: On-Call Health – spot burnout before it hits your engineers
https://github.com/Rootly-AI-Labs/On-Call-Health
We built On-Call Health because our industry has gotten very good at keeping systems healthy, but does little for the engineers on call managing them.On-call can be rough: 97% of engineers experience stress during incidents, 87% after, and 56% experience sleep disruption even without getting paged.We integrate with devtools like Rootly, PagerDuty, Linear, Jira, and Slack (for self-reported...
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It's called AI SRE, and for now, it's mostly targeted at helping on-call engineers investigate and solve incidents. But of course, these agents can also be used proactively to improve reliability.
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We offer both a hosted version (https://oncallburnout.com/) and a self-hosted one (https://github.com/Rootly-AI-Labs/On-Call-Burnout-Detector).
Two main reasons: 1) The status page update is not automated. It takes time for the incident management process to go through all the steps and updating the status page is generally not the first one. It's often an overlooked one.
2) The company would rather not communicate that they are/were down, or they are not yet sure of the impact, and therefore don't yet have the correct information to share.
Of course, all modern incident platforms will offer tools to update your page super easily/in real-time. But tooling is generally not the main issue; it's process/information.
We are looking at:
-Objective data: signals from incident management tools (Rootly/PagerDuty), GitHub, and Slack
-Self-reported data: asking the engineers how they feel via short survey
From this, we generate a CBI score (Copenhagen Burnout Inventory). We're still in beta, but we've received positive feedback from our beta testers, especially from manager of large and distributed orgs.
It's fully open-source, you can test it out locally https://github.com/Rootly-AI-Labs/rootly-burnout-detector-we...
Alternatively, we offer a hosted version with mock data, allowing you to play with it. https://www.oncallburnout.com/
If you have any feedback or ideas, shoot them my way :)
Support asked me to let them know when a contact vanishing did so they could gather logs from me phone.
Once I was finally able to see it happen, I reached out. Reported that it had just happened overnight. The customer support said it was too long of a time frame for engineers to investigate because "it generates a lot of logs and that's too much to go through". I could not believe their answer.
I just moved my contacts to Gmail and that was the end of it.