rrkpp

If learning to use Process Explorer can aid you in performing your job duties, then I feel it would definitely be more meaningful and efficient than just staring out the window. I can't judge OP's situation because I don't know all the details, but I think there is something to be said for being willing to dive in and "unblock yourself" like some people have said. There's obviously a gradient between being helpless and the situation being genuinely out of your hands, though.