pauldd7
In my case, we sent over a ticket to port a number between accounts, and they ended up deleting our entire account, numbers, and all recordings and logs. They admitted it they made a mistake and processed the wrong ticket, but also flat out told us they couldn't recover anything. We were instructed to make a new account and they gave us our numbers back, but all our audio recordings, call logs, sms history etc was gone, all our SIDs, number ID's etc were different.
We have all screwed up, but we try to put things right. With Twilio it seems if they screw up, it's easier to leave you unhappy than do anything to fix it, unless you post on HN it seems.
Plivo is cheaper for phone numbers, free incoming SMS, and cheaper to send SMS.
All data was lost, number ID's, account ID's all completely different. It took us a LOT of dev hours to update everything, whilst losing some of our customers. Twilio is cheap, fun and dev friendly until they mess up, then you're on your own.
He wiped our entire account, causing us to lose tens of thousands of recordings, logs etc. We were told sorry, no way to recover them - only the underlying phone numbers.
It's cheap, but I'd never trust them again.