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Andrei Zmievski has been giving this presentation on what happened to Unicode in PHP. A huge amount of work went into making it happen but it eventually could not continue due to several reasons, including design decisions, lack of contributors & interest in the project.
Many of these barely have a working fax machine, much less email. We email documents directly whenever we can, and have abstracted faxing away using a print-to-fax server, and incoming faxes to emails. Things have changed quite a bit in the past few years; I would estimate we have close to 50% email adoption among independent truckers. Even still, our systems send hundreds of faxes a day at peak time.
Jobs said all standards pertaining to the web should be open, not all software. He admits that they have proprietary systems for native apps.
Apple believes that browsing the web should not require a proprietary plugin. I don't see any hypocrisy in that.