kosoy
The funny thing - it's in the same way English (and by extension American) people got rid of 2nd person singular pronoun ("thou"), and I find some of underlying debate pretty much the same. "It's more convenient and you run no risk of alienating someone with only the polite form left" on one side and "yes, but with potentially impolite form gone you have no means to actually express politeness" on the other.
The question is - does universality of polite behavior (smiling, using plural) actually devalue it over time?
The answer, at least for me, is something similar to dieting + cheat day dynamic - feel free to form a habit out of the healthier thing (method act yourself by smiling) but maintain your baseline by exploring the opposite (admit you're feeling bad today, look miserable when you feel miserable), if it's around 10-to-1 healthy-to-opposite ratio.
American way gets the first part down, and directionally I think we Russians should learn from that (in other words, we sure should smile for no reason MORE), but the other extreme has its dangers as well. Stoic philosophy of life, anyone?
Those tourists are kind of like piracy (naval piracy, not digital): due to a very particular mix of historical coincidences, a group of incredibly pronounced jerks have gained considerable power and now they're everywhere. Thing is - those tourists you see everywhere are people of VERY PARTICULAR social and financial standing. In short - they are most likely new to that kind of money (vast majority of Russians don't have enough to go on vacation abroad), they are VERY insecure about it (as in - need to prove, mostly to themselves, that it's not temporary), they're under a lot of pressure (because they're not actually sure why it's THEM getting decent money and not everyone around and because there's a lot of competitors) and they don't know how to handle themselves (once again - they're pretty new to this).
Let's just hope that, like pirates, they will soon become extinct. And for now, on behalf of Russian people at large - we're sorry.
If anything, Russian population always shows preference for a strong leadership (which is often appropriate to rephrase as "borderline or outright dictatorship"). Ivan the Terrible was saved from a coup by public support, several times. There's a much joked-about statement "Сталина на вас нет!" ("Shame there's no Stalin to set you straight!"), attributed to crazy old people.
In general, every time there was a violently harsh leader, some people will remember him (or her, in two cases) as incredibly effective. This goes at least a thousand years back, and probably as far as Rurik (legendary Scandinavian ruler INVITED by Russians of the time because "our land is big and rich, but there's no order in it").
We're also always scoring sky-high on "Uncertainty Avoidance" in Hofstede's cultural scale (google it, it's cool), and believe me, it shows in countless ways in day-to-day lives. So, to summarize: yes, you might very well be right, but you have to shoot MUCH farther then Gulags and Soviets.