jollye
In your case, it seems that Shopify has already provided a response stating that the decision to ban your account is final. However, if you believe there has been a misunderstanding or if you'd like further clarification, I recommend reaching out to Shopify's customer support directly. They will have access to your account details and can provide you with more specific information regarding the ban and any possible recourse.
You can contact Shopify support through their website or by finding the appropriate contact information on their support page. They should be able to assist you further and provide any necessary guidance or explanation regarding the ban on your account.
I apologize for not being able to directly resolve your issue, but I hope this information helps you in reaching out to the appropriate channels for support.