jcink

While it's not a customer friendly viewpoint, it's not exactly what happened here. You have to consider what is being provided and how much was paid into it for said service. Had they been paying a lot of money for solid DNS I could agree with you, but they weren't.

It's a completely free service. With an extremely low price for domains.

Even though it's become almost a standard for domain registrars to provide DNS, it's still free. I've been using NC for years for my business (also a free service) and the downtime for what it provides has been mostly minimal.

Now if I was paying namecheap specifically for enterprise DNS something like $10/month or $40/year and it included DDoS protection then yes I should be compensated. Namecheap gave people what they paid for - a domain, the DNS is just a really great perk.