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Question: What can a sincere smile, a kind word, and a friendly ear get you?

Answer: Plenty.

I like the sentiment of this post, but as someone who has traveled a great deal on business, it is easier said than done.

Even so, I too have gotten my share of car upgrades and free airline drinks by taking the time to talk and listen to some hardworking, often overlooked people. The toughest part for me was finding the energy to 'care enough' to enter into such conversations.

Yea, sometimes the cutesy jargon is off-putting,(Big Dumb Company) but I have read some good posts on this site despite these references.

This is one of my favorite books. I always like how Twain depicted Huck as "everye man" - common sense always wins out in the end.