cormacd
Re:Opinions on customer feedback. Better tools than email blasts/surveys?
on Friday August 09, 2024 @03:13PM (#41204551)
Totally agree on the fatigue. It's always been tough searching through feedback for relevant nuggets. I think AI is enabling summarization and categorization of this user feedback. In the future, I think the status quo will be collect much more feedback, use AI to make sense of it. We're building a tool to direct user feedback to the right product managers (checkout lancey.ai). We think it reduces the fatigue that you mentioned.