bubblebauble

That very long and tedious piece seems to confuse geekdom with the portrayal of geeks in pop culture. The point of the Status 451 piece seems to be exactly to draw attention to that confusion: that geek culture is not just a flavor or identity to appropriate for cool points once it gains social cachet, but a real sub culture which has been purring along just fine for decades, which entryism necessarily displaces.

Your usage of "ethnicity" is rather bizarre though. Nowhere does OP use that frame, and you really must have SocJus tinted glasses on if your brain equates social class with race.

The chatbot graph is secret because its purpose is to discourage certain actions, by making you sit through a humiliating hold period with brain-melting repeated announcements, until you reach a person who has strict orders to not be reasonable.

They already have those online, in the form of FAQs and knowledge bases that don't tell you anything new.