Homejoy_HQ - Hackdot

Re:How Homejoy (YC S10) Launched in 30 Cities in 6 Months on Thursday May 15, 2014 @06:40PM (#7752672)

Hi Otis,

We are so sorry to hear you had such a poor experience using our platform and we would really like the opportunity to turn that around.

Please look forward to an email from us soon.

Best, Team Homejoy

Re:How Homejoy (YC S10) Launched in 30 Cities in 6 Months on Thursday May 15, 2014 @06:35PM (#7752651)

Hi Luke,

We are so sorry to hear about your experience. We really do not want any of our clients to be unhappy, so look forward to an email from one of our Solutions Specialists very soon.

Best, Team Homejoy

Re:How Homejoy (YC S10) Launched in 30 Cities in 6 Months on Thursday May 15, 2014 @04:13PM (#7751941)

You can reach our support team 1-855-728-4569, 7 days a week, 5 am - 5 pm PST or [email protected].

Re:How Homejoy (YC S10) Launched in 30 Cities in 6 Months on Thursday May 15, 2014 @04:12PM (#7751929)

Hi Breakingcustom,

Its regrettable to hear that you feel we were not able to resolve your concerns. Please accept our apologies as we truly want every client on our platform to be satisfied with their service.

We'd like to be see if we can fix this, but are unable to locate an account with the information available here. If you would just send us a quick email - attention to Escalations - with your contact information, this would allow a member of our team to follow up with you.

Best, Team Homejoy

Re:How Homejoy (YC S10) Launched in 30 Cities in 6 Months on Thursday May 15, 2014 @04:04PM (#7751872)

Hi Bahman 2000,

We are so sorry to hear you were effected by our growing pains. We have improved the process regarding our billing and sincerely apologize for any inconveniences this issue caused for you and your family.

If there is anything we could assist you with, please feel free to reach our support team 1-855-728-4569, 7 days a week, 5 am - 5 pm PST or [email protected].

Best, Team Homejoy