Entrepreneur-

It is great to see how many people are more interested in having a discussion than limiting themselves to emotional outbursts. My post was indeed meant to provoke a frank conversation about an important issue.

It was - I added a 'dash' ;)

Most of my direct reports are indeed in sales; exceptional communication skills are an essential requirement for everyone on the team, including the receptionist, as there is a very high volume of people coming into our office on a daily basis. I do find the last paragraph in your comment quite valid!

You make interesting points. I am definitely open to reviewing my own communication style and how it may be affecting the outcome. That being said, does the problem lie fully with me or is this a trend other people are experiencing also?

Hi everyone! Thank you for your comments and suggestions. I am the author of the post Clarissa ran on her blog. To clarify, every single employee I have is university educated. My secretary had a Master's Degree (she was young so the role was a stepping stone into a very different position). Not sure if that changes anything, but thought I would point it out.