Dave_Z

I'm sure they will. Just a matter of balancing stuff, of course.

That protection and responsibility is defined in your contract or registration agreement with NameCheap. You can consider DNS or DDoS protection NameCheap's responsibility, and they'll decide -- like any business -- which one they can afford.

While offering some gift or compensation for ANY negative incident -- especially one outside anyone's control -- is nice, that's not something everyone can afford under ANY circumstance.