APPLthrowaway99

Their service may be good for hardware, but from personal experience it has been far from great if you're an app developer. We're in the top 100 grossing apps and can't even get a callback from them, let alone a point of contact if there are issues.

While looking back at it, my comment was a rather vague as to the target... Apple's customer support is spotty if you factor in their B2B (?assuming being an app developer puts you in that position?). I don't want to trust my mode of transportation to them as a result of my experiences.

In this situation, a self driving car is a combination of hardware and software. As you said:

> it's probably being driven by apple software, which is sometimes iffy and buggy and downright crappy

Whether it rolls well is one thing, but I question the consistency of the software from them, as well as their consistency on policies (app rejections)

Disclaimer: If it wasn't clear from the username, this is a throwaway. I don't want to endanger my business by associating my rant with my >7 year old HN account :-(

There is a 0% chance that I would ever purchase a car from Apple with their self driving functionality in it.

We recently had issues with a whole bunch of rejections of our app for reasons that are not clearly defined in their guidelines (allegedly they were "new terms" [not documented]... they pointed me to official documents that didn't match what they were telling me). The functionality that they were rejecting our app for initially wasn't new, followed by several rejections for functionality that had been in the app for nearly 2 1/2 years and had approved numerous times over that span.

I've been waiting almost a month for a phone call that they promised me "within 3 business days" to discuss the App Review issues, and have yet to receive it.

While I think that Apple creates some great hardware, and their end user support is likely better than their B2B support (which is IMHO atrocious, unless you're buying more hardware from them), there is no chance I would put my life in the hands of their product or expect them to provide me with safe travel.