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yeah but their point is 60+ hours workweek for a median income

Shouldn't that be reported under "Item arvived broken" ? In this case it is not a return item but they should just refund.

No one is going to be home at 10AM on a weekday to wait for a delivery. Online e-commerce is worse experience than traditional retails if you start requiring people to sign for every shipment.

Aren't there are also operating cost ? What you said is just depreciating cost of the machine.

Yes it is not a wealthy family, but in terms of education for children, having parents already in academia is just as good of a privilege as wealthy parents.