People aren't mad at the line, they are mad at the CEOs hiding behind that line.

We're all aware that hypocrisy is the tribute vice pays to virtue, but its ubiquity doesn't make it any more pleasant.

It's perfectly reasonable to be upset with the phrase. Using a "stock line" with no intent behind it when you're putting someone through a traumatic event is shitty behaviour. If the phrase changes, get mad at the new phrase, because the behaviour is still unacceptable.