> This response looks like it was generated by GPT-3 trained on a public relationships textbook.

> Looks like we forgot to do this for the new Pro plan.

> You "forgot"? That's laughable.

> "Own the crisis", "be honest" and so on. I don't trust like that. You messed things up. You are no longer credible. Fixing it isn't that simple.

This is an exceptionally belligerent reply (for HN). It's something that clearly shouldn't be tolerated on HN when communicating directly to another person.

There's a person on the other end of your abusive reply.

They made a mistake, therefore they're no longer credible. I pity the people in your world.

Plus, it's the weekend for God's sake. I would hope there are a lot of the team members that aren't available, and expecting instant response is unreasonable.

I interviewed with WordPress a couple years ago and given what I know about their work/life balance I would expect most people are not asked to work on weekends unless that's a regular part of their job. They seem to respect their employees' time.

I would guess the Venn Diagram of people like GP who have zero tolerance for it taking time on a weekend, are also quite overlapped with people who would loudly shout at OP for calling somebody in on a weekend to deal with a PR issue. "You asked someone to work on the weekend, therefore you have no credibility as a non-evil employer."

It's not just an ordinary person, it's the CEO of the company, whose priority is to manage its public image during the social media crisis after a callout. He has an interest in making anything that could just as well be deliberate appear to be accidental. I have no idea what the truth is, I simply take everything that a company representative says with a big grain of salt.

It's what they do that matter most. If they didn't fix it, and gave "credible" reasons for delaying, that would cross a threshold where such suspicions would be much more warranted. But a quick fix, well ... fixes that.